Client Charter Achievement 2025


No
Achievement Of Client's Charter Based On Quarterly Perfomances
Quarter 1 Quarter 2 Quarter 3 Quarter 4
1.0
   Manage the production of;-    
1.1
   Licence to excavate and search antiquities  and historical objects 
   within 30 working days. 
Nil Nil    
1.2
   Licence to excavate and search/salvage underwater heritage 
   within 30 working days.
100% Nil    
1.3
   Antiquities Dealer’s Licence within 14 working days.
Nil 100%    
1.4
   Antiquities Dealer’s Licence and renewal within 14 working days. 
Nil Nil    
1.5
   Permit to Use Detecting Device within 14 working days. 
Nil Nil    
1.6
   Permit to Carry Out Prohibited Acts within 14 working  days. 
Nil Nil    
1.7    Licence to Export Antiquities within 14 working days.  Nil Nil    
1.8    Registration of Antiquities within 14 working days.  Nil Nil    
2.0    Respond to customers’ complaints and reports expeditiously, accurately and courteously as follows;    
2.1    Acknowledgement and response within 7 working days  100% 100%    
3.0    Respond to appropriate facilities and infrastructure queries towards customer satisfaction;    
3.1    Acknowledgement and response within 7 working days  100% 100%    


 
 

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Last Updated On 07 Oct 2025

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