Client Charter Achievement 2025
| No |
Achievement Of Client's Charter Based On Quarterly Perfomances
|
Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 |
| 1.0 |
Manage the production of;-
|
||||
| 1.1 |
Licence to excavate and search antiquities and historical objects
within 30 working days. |
Nil | Nil | ||
| 1.2 |
Licence to excavate and search/salvage underwater heritage
within 30 working days. |
100% | Nil | ||
| 1.3 |
Antiquities Dealer’s Licence within 14 working days.
|
Nil | 100% | ||
| 1.4 |
Antiquities Dealer’s Licence and renewal within 14 working days.
|
Nil | Nil | ||
| 1.5 |
Permit to Use Detecting Device within 14 working days.
|
Nil | Nil | ||
| 1.6 |
Permit to Carry Out Prohibited Acts within 14 working days.
|
Nil | Nil | ||
| 1.7 | Licence to Export Antiquities within 14 working days. | Nil | Nil | ||
| 1.8 | Registration of Antiquities within 14 working days. | Nil | Nil | ||
| 2.0 | Respond to customers’ complaints and reports expeditiously, accurately and courteously as follows; | ||||
| 2.1 | Acknowledgement and response within 7 working days | 100% | 100% | ||
| 3.0 | Respond to appropriate facilities and infrastructure queries towards customer satisfaction; | ||||
| 3.1 | Acknowledgement and response within 7 working days | 100% | 100% | ||
