Client Charter


We aim to provide efficient, friendly and quality service in the following tasks:

1. Manage the production of;-

  • Licence to excavate and search antiquities and historical objects  within 30 working days.
  • Licence to excavate and search/salvage underwater heritage within 30 working days.
  • Antiquities Dealer’s Licence within 14 working days.
  • Antiquities Dealer’s Licence and renewal within 14 working days.
  • Permit to Use Detecting Device within 14 working days.
  • Permit to Carry Out Prohibited Acts within 14 working days.
  • Licence to Export Antiquities within 14 working days.
  • Registration of Antiquities within 14 working days.

2. Provide response on museums' assistance and advisory services within 7 working days.

3. Process payment claims subject to the completeness and accuracy of the required documents within 7 working days.

4. Respond to customers’ complaints and appropriate facilities and infrastructure queries within 7 working days.

 

Copyright © 2021 Sarawak Museum Department
Last Updated On 13 Feb 2026

Operating Hours (Main Office)

Monday - Thursday
8.00am to 1.00pm & 2.00pm to 5.00pm

Friday
8.00am to 11.45pm & 2.00pm to 5.00pm

Saturday, Sunday, Public Holiday
Counter Closed
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